FAQ's

Do you offer returns or exchanges?

We always hope that you absolutely love your new book as much as we do, but unfortunately we cannot accept returns unless your parcel is damaged or faulty in some way. If you do want to have a flick through the book before purchasing, contact your local library to see if they can stock a copy for you!
What do I do if my shipment hasn't arrived yet?

Please let us know straight away so we can personally follow up your order and find out where it is and ensure it reaches you as quickly as possible!
Can we stock your books in our bookshop / store?

Definitely! Yes! The more people that can get their paws on a copy, the better! Please email hello@splashbooks.co or fill our our contact page and we'll be in touch with all the details.
When will my order be shipped?

Your order will be shipped straight to your door with tracking via Australia Post completely free of charge for all orders over $50 within Australia! Please allow 3-7 business days for delivery to metropolitan areas and 7-10 business days for delivery to regional areas within Australia. We pack and wrap orders every Monday and Thursday - so, if you would like your parcel to arrive a little more swiftly, we recommend selecting the option of "Express Postage" for a flat rate of $12.
Where can I read the books?

We are found in school's and libraries across Australia - if not, please ask your local school/library to order a copy! We'll take care of the rest.
Any more questions?

No worries! Please email us at hello@splashbooks.co and if we're not attending to the cat, we'll respond as swift as we can!
Do you ship internationally?

Yes...and no. To get a premium hardback copy sent internationally, please contact us for a quote. Alternatively, you can access the full range of books through Amazon right here and they'll have a copy on it's way to you before you can say fish fingers.
Can you do library/school book readings and signings?

Sure can! We'd love to meet you and do a book reading or workshop. Please contact us for more details.
Can you gift wrap?

We love to gift wrap! Simply let us know in the check out section as well as any details of your gift card message you would like and we'll lovingly wrap and hand write your message and have it sent to the recipient!
How much is shipping in Australia?

We offer free standard shipping within Australia via Australia post on all orders over $50. For orders under $50 we charge a flat rate $7 for standard shipping and $12 for express shipping.

Angry cat looks over shoulder as it wags its tail